When asking about up-time requirements set down in SLAs (Service Level Agreements) with our clients’ clients, we’d hear anything ranging from hours to the familiar five nines, but these days also simply 100% and otherwise penalties apply. From my perspective, there’s not much difference between five nines and 100%, 99.999% uptime over a year amounts [...]
At this year’s conference, I was pleasantly surprised with the high level of interest in Open Query’s proactive services for MySQL and MariaDB, and specifically our focus on preventing problems, while explicitly not offering emergency services. I’ll describe what this is about first, and why I reckon it’s interesting. When you think about it, most [...]
I’m happy to note (this is internal Open Query happiness but I’m pleased to share) that so far we have a 100% renewal rate for our Proactive Services for MySQL subscriptions. Some of the early clients have grown in the initial period and are have now moved to a higher # of hours (this can [...]
This alliance is an excellent step, showing the maturity, breadth and depth of expertise for MySQL related services! Of course Open Query is an active early member, with our training and subscription services, and initiatives like the OurDelta builds project. Kudos to MontyW and PeterZ for driving this further while at the MySQL Conference last [...]
