Support Overview

At Open Query, we believe that it's wiser to help before trouble occurs, and to prevent it.

  • You really can't prevent servers from failing in some way, in the end they all do. But you can make your infrastructure more resilient, and this mainly requires smarts and expertise, not a massive budget, or components with an "enterprise" label which actually does not even mean they are suitable for your particular needs,
  • Knowledge and skills. Through our training courses, and knowledge transfer during consulting and support engagements, we help you learn to help yourself more. We don't keep secrets. If you want to become a guru in this realm, that's cool with us.
  • Let us assist you throughout your design, development, deployment and maintenance phases. We charge sensible rates as we value ongoing engagements and appreciate that the economy has not been kind to all. Let us help you relax, when you trust that a failure is not an emergency.

Or in the words of legendary aviatrix Amelia Aerhart: to worry is to add another hazard.

Open Query Partner: Tribily - Server Monitoring as a Service

Open Query and 'Server Monitoring as a Service' provider Tribily have entered into a strategic partnership. Under the agreement of this partnership clients that enter into a ProActive Support contract with OpenQuery, will be provided with free server monitoring by Tribily for their entire database infrastructure in order to ensure optimal workings and provide trend analysis and automated issue alerting capabilities.

OQGRAPH Engine for MySQL, MariaDB and Drizzle

visual representation of a graph structure (PD via wikipedia)The Open Query GRAPH engine (OQGRAPH) is a computation engine allowing hierarchies and more complex graph structures to be handled in a relational fashion. In a nutshell, tree structures and friend-of-a-friend style searches can now be done using standard SQL syntax, and results joined onto other tables.

No server modifications or SQL syntax extensions are necessary, the engine is implemented as a clean engine plugin for MySQL, MariaDB 5.1 and above, and Drizzle - this means that a standard server binary (mysqld) can be used, and the OQGRAPH plugin loaded at runtime. For MySQL 5.0 (which has no plugin capability) it has to be compiled in, we provide OurDelta builds.

See the OQGRAPH Documentation for more information, downloads, examples, etc.

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